Professor Robert Nassau, director of the Sherman F. Levey ’57, L’59 Low Income Taxpayer Clinic, commented on the Wallet Hub 2025 Tax survey’s finding that two out of three people describe tax preparation companies that advertise free tax filing services as “bait-and-switch” schemes.
In the CPA Practice Advisor, he reacted “Some are, some aren’t. There are definitely free tax filing services (I’ve helped people use them), but one has to be careful when using them not to be ‘tricked’ into paying for something they don’t need. And sometimes people expect more from the service than the service is willing to provide for free; to me, that’s not really what I would call bait and switch.”